Home Insurance for Contents and Buildings

grandmother with her grandchild preparing vegetables

Whether it’s theft, damage by extreme weather, fire, burst pipes and other losses - we offer two main types of cover:

Contents insurance

This protects you against loss, damage or theft of your belongings. It’ll cover things like your sofa, TV and valuables. With AXA, you’ll get:

All of this plus much more. See our full policy documents for more details.

Buildings insurance

This protects you against damage and loss to your building (including outbuildings, exterior and interior walls, roofs and flooring, amongst other things). With AXA, you’ll get:

All of this plus much more. See our full policy documents for more details.

Optional extras

Home assistance

Accidental damage cover

Personal possessions cover

Specified items cover

Legal expenses cover

Student cover

Bicycle cover

Our AXA Premier Home Insurance policy includes some of these as standard. See our sample policy wording documents for more details.

What's covered by AXA home insurance?

We’ll help take care of your home at every stage of your life. Choose from our AXA Premier Home Insurance, AXA Plus Home Insurance or AXA Home Insurance policies.

With plenty of extra benefits included, we’ll give you the cover that gives you peace of mind.

Here’s a breakdown of what our combined home insurance covers:

Cover levels

AXA
Premier
Home Insurance

AXA
Plus
Home Insurance

AXA
Home Insurance

5 Star Defaqto rated for 2023

5 Star Defaqto rated for 2023

4 Star Defaqto rated for 2023

Included

Included

Included

Accidental damage for buildings

Included

Accidental damage for contents

Included

Emergency cash advance

Included

Included

Included

Replacement keys and locks

Optional - up to £50,000

Optional - up to £50,000

Home emergency cover

Optional - up to £1,000

Optional - up to £1,000

What extra insurance do I need?

Choose from our range of additional extras to create the cover that fits your home.

Home assistance

Got a blocked drain, burst pipe or broken boiler – but no time to fix them in an emergency?

With our home emergency helpline, we’ll arrange for an authorised contractor to carrry out a temporary fix as soon as possible. Plus, it’ll cover you for up to £1,000 (£1,500 with AXA Premier Home Insurance) per claim for call-outs, work and parts required.

Accidental damage

Bad things happen to good people. Maybe your window’s broken, you’ve cut through an electric cable or drilled through a pipe. Whatever’s happened, our accidental damage cover offers you extra protection. And while it won’t stop accidents, it’ll stop them from being so expensive to fix.

It comes as standard with AXA Premier Home Insurance which covers both your buildings and contents. If you think you might need it, you can add it to our AXA Plus Home Insurance and AXA Home Insurance products too.

Legal expenses

Even if you win the case, legal fees can be very expensive. Get up to £50,000 of legal cover with AXA Home Insurance or AXA Plus Home Insurance (you’ll get £100,000 with AXA Premier Home Insurance), access to a free 24-hour legal helpline and discounts on services like conveyancing.

You’ll get this as standard with AXA Premier Home Insurance but can also add this type of cover to AXA Plus Home Insurance and AXA Home Insurance.

Personal possessions

Extend your home contents insurance to anywhere in the world – we can offer up to £15,000 personal possessions protection for items worth £1,500 each or less. So that even when your belongings are far from home, you know they’re safe as houses.

Specified Items

You can protect your higher risk items whilst at and away from your home by specifying them on your policy. Items valued at more than £1,500 will not be fully covered unless they have been specified.

Student cover

Have your kids flown the nest? Make sure their possessions are safe when they’re staying away at boarding school, college or university – we offer up to £5,000 of cover per student.

Option to specify bicycles

Main mode of transport or trips with the kids – however you use your bike, we can help you to keep it safe. You'll get up to £350 cover for each bicycle and £1,500 in total as standard when you purchase contents, but you may have the option to specify your higher value bicycles too.

Making claims clear

of home insurance claims Go to footnote 5

Of our policy holders

needed to make a claim in the last year Go to footnote 5

On average we pay out

for each home insurance claim made Go to footnote 5

What do customers say about AXA Home Insurance?

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Policy details

Take a closer look at everything that's included with AXA home insurance by reviewing our sample policy documents.

Landlord insurance

Renting out your property? With AXA landlord insurance, we make protecting your residential property investment simple.

Tips and guides

Janitor cleaning a roof gutter

What is wear and tear?

‘Wear and tear’ is usually used to describe damage that happens naturally over time, rather than unexpected damage. Find out more about what is covered in your policy.

Read more about what is and isn’t covered in your home policy documents Reading time 3 mins

Man and woman with estate agent outside home

How to sell a house

Discover the 14 essential steps to successfully sell your home, from budgeting and property valuation to accepting offers and completing the sale. Get prepared with AXA's comprehensive guide.

The dos and don'ts of mood board design

Rebecca Jones and Lynne Lambourne share their top tips and insights on using mood boards for any design project.

Man on ladder cleans gutter on a house roof

How to health-check your roof

Learn how to keep your roof leak-free and protected year-round, from checking for wear to DIY repairs.

Read more about how to help keep leaks at bay and catch roof issues early Reading time 4 mins

happy couple painting on wall in their new home

Home improvements: what your insurer needs to know

Discover what you need to know about home improvements and insurance cover, from DIY dos and don'ts to what work you need to tell your insurer about.

Hands of roofer laying tile on the roof

How to protect your home from high winds

Learn how to protect your home from high winds with tips on roof maintenance, garden preparation, and emergency kits.

Read more about how to protect your home before, during and after high winds hit Reading time 3 mins

Young boy wearing wellies and an anorak as he stands near flood puddles

How to fortify your home against flood damage

Learn how to prepare for and protect your home from high winds and floods, including resistance and resilience measures.

Flooded covering cars and ground floor of a building in a residential street in york

Flooding advice

Learn how to stay safe, prepare for, and protect your property during and after a flood, and how to make a claim.

Read more protecting your property during and after a flood Reading time 4 mins

Festive FAQ-buster: AXA Home Insurance

Discover how AXA Home Insurance covers Christmas presents, food, fire damage, and more during the festive season.

Young woman making shaped cookies with cutter for Christmas

Keeping your home safe at Christmas

Learn how to keep your home safe during the festive season with tips on taking care when using social media, decorations, and kitchen safety.

heavy rain hitting house roof during storm

How to protect your home from storm damage

Learn how to protect your home from storm damage with our tips, including storm warnings and post-storm actions.

Little boy sitting by a white window

Is your home ready for winter?

Make sure your home stays warm and cosy whatever the weather.

Read more about how to prepare your home for winter Reading time 7 mins

Qualifiers

1 10% of AXA Plus Home Insurance customers paid this or less between 1 May and 31 July 2024

2 Subject to a valid claim. Excess applies. Repair or cash may be offered. Terms and conditions apply.

3 Subject to a valid claim. Payment deducted from final claim settlement. Terms and conditions apply.

4 Three years for building repairs. One year for contents repairs.

5 Data relates to home insurance claims for policies underwritten by AXA Insurance UK plc from January to December 2023